At Brown Skin Curls, we strive to provide our customers with high-quality hair products. However, we understand that there may be instances where you might need to return or seek a refund for your purchase. Please read our refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds
- We accept refund requests for hair products within 7 days from the date of purchase.
- To be eligible for a refund, the item must be unused, unopened, and in its original packaging.
- Hair tools and electrical products are not eligible for refunds due to safety reasons.
2. Refund Process
- To initiate a refund, please contact our customer support team at firstname.lastname@example.org within the eligible refund period.
- Provide your order details, including the order number, item(s) to be returned, and the reason for the refund request.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
3. Return Conditions
- The item(s) being returned must be in new and unused condition, with all original tags, labels, and packaging intact.
- We recommend using a trackable shipping method to ensure the safe return of the product(s).
- Upon receiving the returned item(s), our team will inspect them for compliance with our return conditions.
- If the return is approved, we will process the refund to the original payment method used during the purchase. Please note that it may take a few business days for the refund to be reflected in your account.
4. Non-Refundable Items
- We do not offer refunds on hair tools and electrical products due to safety reasons.
- Used or opened hair products are not eligible for refunds, unless they are defective or damaged upon arrival.
- We do not offer direct exchanges for hair products. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item separately.
6. Non-Returnable Items
- For hygiene and safety reasons, certain items cannot be returned, including but not limited to used hair product (unless they are defective or damaged upon arrival).
Please note that this refund policy is subject to change without prior notice. We recommend reviewing our policy regularly for any updates or modifications.
If you have any questions or need further clarification, please don't hesitate to contact our customer support team at email@example.com. We're here to assist you with any concerns you may have.
Thank you for choosing Brown Skin Curls. We appreciate your business!